Refund policy

Last updated: November 9, 2026

We want you and your dog to love every Brookhound purchase. If something isn't right, we're here to help.

30-day returns

You may request a return within 30 days of delivery. To be eligible, items must be unused, unwashed, in the same condition you received them, and in their original packaging, with proof of purchase.

To start a return, contact us at idanedri27@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Return shipping

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or was not the item you ordered. In those cases we will cover the cost of making it right.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item is damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and a photo of the issue, so we can resolve it quickly with a replacement or refund.

Non-returnable items

For hygiene reasons, used grooming items, opened consumables and items marked as final sale cannot be returned unless they arrived damaged or defective. Gift cards are non-refundable.

Exchanges

The fastest way to get a different size or color is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

Once we receive and inspect your return, we'll notify you whether it was approved. Approved refunds are issued to your original payment method within 5–10 business days of receiving the return. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at idanedri27@gmail.com.